You have questions? Here are some helpful answers...

Q: Isn’t it easier to just take care of the pool myself?

Taking care of your pool yourself is always an option. Proper pool maintenance does, however, require weekly supervision. All of the chemical levels such as: Chlorine, Alkalinity, Free Chlorine, P.H. and T.D.S must be consistently maintained to have a safe swimming environment. In addition, we are trained to notice any changes in the performance of your pool. We can then immediately troubleshoot any problems and put a repair plan into action to bring your pool back to 100%.

 

Q: How much does Do It Yourself pool maintenance cost?

With the recent rise in the cost of chemicals, the monthly expense of chemicals will average $50 - $60.  There is also the extra cost of your time. You also have to put aside time every week to clean your pool and make trips to your local pool supply store. Your time is valuable. Let us do the work and spend the time on your pool!

 

Q: Do you have to service the pool every week?

Weekly service is essential to maintain a great-looking, healthy, and sparkling pool. Consistency is vital to your pool's overall health. That is why we come on the same day of the week, every week, and do not take on bi-weekly accounts. By being consistent, your pool will always be ready for you to enjoy.

 

Q: Do you clean filters and if so how often should they be cleaned?

Yes, we do perform filter cleanings. According to manufacturer recommendations, filters should be cleaned every 3-4 months. We follow these guidelines strictly, as proper filtration is vital for any pool. Some customers like to clean the filters themselves to save money. If your are a do-it-yourself kind of person, we'd be happy to show you how!

 

Q: How long does it take to clean a filter and how much do you charge?

We charge $75 for our filter cleaning service. If you have ever taken apart your filter, you know it is a time consuming process. A filter cleaning from start to finish runs 45 -60 minutes.

 

Q: Why are your rates higher then my old pool guy?

Quite simply because we are professionals, licensed and bonded. We may not be the cheapest service out there, but we are the best. Your “old pool guy” is your old pool guy for a reason. We always show up, always do a great job, always care about your pool, and always make your pool look better than it ever has before. How much are you really saving if your other service doesn’t show up or rushes through your pool? Now you are stuck paying someone else to come in and clean up the mess.  As the saying goes “Work up to quality, not down to price.”

 

Q: Are you insured?

Absolutely! We are very happy to say that we have never had an insurance claim filed against us for any reason.  

 

Q: Why is my pool water cloudy?

Several things can cause a pool to lose its clarity – inadequate water circulation, chemical imbalance, poor filtration, low sanitizer levels, or lack of oxidation.

 

Q: What's that dusty looking stuff in the bottom of my pool?

Pools are subject to the environment they are in. Some pools have nearby trees that produce a large amount of pollen. Some yards have loose soil that can blow into a pool. Construction sites from up to 5 miles away can deposit fine debris in a pool when carried by the wind. Also, some pools are very prone to yellow algae, and when treated properly, the algae dies and lays on the bottom of a pool in clumps.

 

Q. Can algae really hurt my pool?

Yes! If left unchecked, algae can grow in free-floating patches or cling to pool walls. Not only can algae clog filters, it can eventually cause pool surface damage and impact swimmers’ health.

 

Q. Why does my pool have a strong chlorine smell?

You may be improperly administering chemicals, which can be costly and can be harmful to eyes and skin.

 

Q. Can I experiment with chemicals till I get the water quality I want?

NEVER experiment! Improper measuring and mixing of chemicals – whether diluted or concentrated – can create both unwanted reactions and potential health hazards. Follow the manufacturer’s instructions with special attention to safety gear, clean up, and storage.

 

Q. What is RWI?

RWI stands for recreational water illnesses that are caused by bacteria found in water, such as pools and spas. RWI usually involves diarrhea-type illnesses, but also can cause skin rash and ear, eye, or respiratory infections. Pool and spa water require proper chemical treatment to lessen the incidence of RWI. Also, people should avoid swallowing pool water and avoid swimming when sick.

 

Q: How can I tell if my pool has a leak?

Simply fill a bucket with pool water and put it in the pool so that the water level of the bucket and the pool are the same. If the water level in the pool is lower than the water level in the bucket after one week, you probably have a leak. This method is relatively reliable because the condensation behavior is the same in both tanks.



 

Q: What can I do if I have algae?

Usually, algae is not hazardous to your health. A lab should analyze your algae because it can produce substances that can irritate the skin or eyes. Although algae might not present a health risk, it can make your water cloudy and your pool look dirty, thus negatively impacting your pool enjoyment. Constant chemical cleaning can reduce the amount of algae in the pool. If that does not help, you should contact a professional cleaning service. We would be glad to provide you with this service. 


 


Q: How can I reduce my fresh water consumption?

Many systems require you to change the water even though the water quality is still very good. Automatic systems are able to analyze and reduce your consumption, and many modern filter systems are so effective that the water has to be replaced much less frequently. We would be pleased to assist you in this regard.